Terms and Conditions
Terms and Conditions
Thank you for choosing Events and Incentives for the best travel experience. Please note Diverse Inspirations LLP works under brand name ‘ Events and Incentives’, therefore, both these names will be considered one and same and used synonymously therein. We make all efforts to ensure that you have a warm and a delightful holiday experience. At the same time, we request you to read and follow the below Terms and Conditions. In order to use this Website and our services, you must give your unqualified consent to these terms and conditions . Therefore, please make sure you have read the terms and conditions very carefully to avoid any misunderstanding and ensure a hassle-free and enjoyable tour.
Booking Tour
1.1) Guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorized to do so by his family after reading all the Events and Incentives terms and conditions mentioned on the brochure/website/booking form. 1.2) All guests must have a valid photo ID Proof for booking a domestic tour and a valid passport for booking an International tour. As per the circular issued under RBI regulations, submission of PAN for international tours is mandatory .1.3) A guest can make online booking/booking request for the tours offered by Events and Incentives through our website however the products and services made available through this website are subject to availability and solely at the discretion of Events and Incentives. 1.4) Customised holidays: In case, you do not choose the readymade holiday options on our website and would like us to tailor-make your holiday itinerary specifically for you, a non -refundable fee of INR 1500 (inclusive of GST) per India enquiry and INR 3000 (inclusive of GST) per World enquiry will be applicable & This fee will be adjusted in the booking amount if you book your holiday within 30 working days from the date of receiving fee amount. 1.5) Health: When the guest books a tour, or when someone else books a tour for him or her, in his name , then it implies that the guest is physically fit to travel to that destination. It is very important for the guest to take care of his health throughout the tour. Health is entirely guest’s risk and responsibility. Any health issue arising on tour or any stay back due to the same shall be entirely borne by the guest and Events and Incentives shall not be held responsible in any manner whatsoever. Guest must also note that if service providers such as Airlines decline to accept guest on medical grounds Events and Incentives shall not be responsible for the consequences suffered by guest.
Tour Payment
Payments can be made by Credit/Debit Card, Cheque, Demand Draft, NEFT, RTGS or IMPS. Cheque/Demand Draft should be in favour of ' Diverse Inspirations LLP' We reserve the rights to cancel your booking without notice if the payment is not cleared by the given date. 2.1)The advance amount paid at the time of booking is non-refundable and interest free. Guests must pay the full tour price as per the guidelines given on website and or communicated by sales team. 2.2)The Guests who opt for air-inclusive bookings may require to pay an additional non-refundable deposit or pay in full at the time of booking.2.3) If Guests book a tour 45 days prior to the departure date, then they must make a payment of the entire tour price at the time of booking , and the tour cannot be booked by paying only the registration amount.2.4) In case of payment by credit/debit card processing fees of 2.4% ( inclusive of GST) will be applicable. In case if a Cheque is dishonoured Rs150+18% GST will be charged to the guest.2.5) The company reserves all rights to make changes in the discount policy at any point of time without assigning any reason.2.6) Events and Incentives reserves the right to cancel, forfeit the amount paid / impose cancellation charges in case of non-payment of full tour price 45 days prior to the departure date.
Documentation
It shall be the sole responsibility of the guest to hold valid travel documents and statutory clearances, to enable the Guest to travel on the tour , such as passports, visas, confirmed air tickets, insurance and medical insurance certificates and other certificates including immigration clearance etc.3.1) Passport: Guests are to ensure possession of valid passport with sufficient blank pages. For few tours Events and incentive team collects your passport and submits it to various private entities or consulates on your behalf. During this process if passport gets lost or damaged, Events and Incentives do not hold responsibility and is not liable to pay compensation/ refund/ claim as it does not have direct /indirect control on these authorities. 3.2) Visa: All the guests are required to take the appropriate visas for going on the tour. We are visa facilitators and assist you for preparing Visa documents, submitting them & collecting the passports from the consulate. The decision to issue Visa is at the sole discretion of the respective consulate and company would not be responsible for the rejection of Visa for any reason whatsoever.3.3) Photo ID: All guests are advised to carry the photo identification in the form of driving license, election ID card, PAN card and students must carry with them their school / college ID card. 3.4) Travel Insurance; All the guests must purchase comprehensive Travel Insurance from Events and Incentives to cover the likes of cancellation, personal injury and medical expenses, death, repatriation expenses, evacuation expenses, etc. Please note that all guests must carry a copy of insurance along with them. Insurance is included in the tour price for all international tours up to the age of 59 years. For the age group over and above 59 years, Insurance is available at an additional price to be paid by the respective guest. Please take note that, in case of death of any guest all the arrangements for transportation of the dead body including procurement of the death certificate, post – mortem, repatriation of dead body and all personal effects, insurance claims, entire expense for making such arrangement etc. shall be made by the guest accompanying the deceased or known acquaintances of the deceased. Events and Incentives or its tour managers shall not be responsible for extending any help for the same.3.5)Immigration: Holding a valid visa only allows a guest to enter the respective country’s immigration point. Granting or rejecting the permission to enter a country is solely upon the discretion of the immigration authority, in cases of deportation/ interrogation/ rejection of permission to enter a particular country by the immigration authorities, the guest is not eligible for any refunds and compensations from Events and Incentives.
Change of Itinerary
All the rights to change the Itinerary before or after a guest books a tour are reserved by Events and Incentives. Tour itinerary may change in case of force majeure conditions. Any additional charges, if applicable, are to be paid by the guest. Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. can cause change in Itinerary. In that case suggested hotels may not be available. Thus, you may have to stay in alternate hotels or hotels in other cities. Any additional charges, if applicable, are to be paid by the guest. The actions, inactions, defaults or condition of tour participants in the group can also result in changed Itinerary. In case if any sightseeing is not done during the tour due to weather or any circumstances, Events and Incentives will not be liable for refund.
Joining/Leaving and Deviation
5.1)You have an option of joining our tour at any destination as per your convenience. In such a case, you must possess all the air tickets, Visas and Insurance documents. You must furnish all information such as Flight details, local contact details & e-mail ID minimum 15 days prior to the departure. In case of any change in the Tour date, charges of non- refundable tickets, if any, to be borne by you. Tour particulars such as; Day, Date, Time, Place, must be verified prior to purchasing of tickets Events and Incentives shall not be liable for any loss/ cancellation for faulty ticket issuance. The onus of repurchasing the tickets will lie solely upon you.5.2)When you opt for this option, you must reach that particular location i.e. Hotel/ Airport/ sightseeing, etc. as advised by your Travel advisor. In any case, if you are not able to join the rest of the tour at such pre-decided location then all the expenses until joining would be borne by you. If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference.5.3) If you have booked a group tour and wish to deviate from the tour schedule before or after the tour, you can do so by paying an additional cost along with additional Taxes. You will have to intimate us at the time of booking itself if you wish to deviate from the Tour Schedule. These requests are subject to availability and we do not give guarantee of the date requested as we do not hold seats for the same.5.4) If you wish to remain at a destination before or after completing your scheduled group Tour, then you have to make your own arrangement and to reach at the particular destination hotel or sightseeing or airport.
Coach/Baggage/Airline
Coach: In coach first 2 seats in front are reserved for the tour operator and guide. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. You will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, We will not be responsible for any defect in the Coach or in the Air-conditioner / air-cooler or for the behaviour of the Driver or the attendant (applicable for seat in coach as well as private vehicles). There is a strict "no smoking", "no alcohol" and "no eating" policy in the Coach. Guests are advised not to keep valuables in coach while sightseeing. The Company shall not be responsible for the loss of valuables from the coach. If the coach is accidentally or otherwise damaged by the guest, he/she will be required to pay the compensation for the same. Baggage: You are responsible for your own baggage. All the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) is on you at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches. All the Travel documents like passport, visa, tickets, etc. are totally your responsibility and in case you lose such documents, you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. When the guests are travelling by air, they are subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Airline: Please note that Guest name in the booking form should be exactly as per their passports. Events and Incentives will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Events and Incentives will not be responsible or liable for such delays or rescheduling. Airline is an independent Contractor, the Company does not have any control on their operations, neither on the increase in air fare, fuel or any other taxes. All such hikes have to be paid by the guest before the tour departure. Air Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by you immediately in the event of cancellation of the tour. Any Hike in visa fee/VFS fees or increase in government tax are not under our control. Therefore, you will have to bear such additional charges.
Transfer, Cancellation and Refund
Transfer: For a group Tour to operate successfully a minimum number of guests is required. Should the numbers on the Tour booked by guest fail to reach this minimum limit, Events and Incentives reserves the right to cancel or amend the tour and in such an event the guest(s) can claim only the amount paid by him as refund after deducting the taxes. Cancellation charges of any services pre booked by the guest or any other services booked by the guests individually/ personally will not be borne by Events and Incentive. Cancellation:7.1) Refer the Cancellation chart mentioned in Cancellation Policy of tour. If you wish to change or amend your booking, you have to communicate your request to us in writing. In case the amendment is carried out beyond the specified cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Events and Incentives is not liable to give any details or bifurcation of the cancellation charge. Once the booking is cancelled, it cannot be reinstated. Any reversal / re-booking will be treated as fresh booking and additional charges are applicable. Events and Incentives reserves the right to cancel and or re-schedule any tour under force majeure situations like natural calamity, epidemic, terrorist disturbance etc. considering the safety of the tourists. No refund fully or partially will be applicable under any circumstance in such force majeure situations. Rejection of visa will lead to deemed cancellation and the booking will stand cancel without any intimation or confirmation from the Guest. Visa rejection date will be considered as the date of cancellation and the cancellation charge will be applicable accordingly. Guest is required to pay full tour price at the time of booking / 60 days / 45 days prior to the tour departure date. If the payment is not received during the mentioned time frame, then Events and Incentives reserves the right to cancel the booking without any written notification and forfeit the paid amount. In such a case, the cancellation notice will be treated as cancellation date and cancellation charges will apply as per the policy. 7.2)Events and Incentives reserves the right to terminate the tour of any Guest while on road if the Guest does not follow the group tour decorum or misbehaves with co-passengers / Tour Manager / Coach Captain / Local citizens or creates nuisance etc. Guest will have to make arrangements for their return travel on their own and no refund is applicable under such circumstance. In such a case no refund or compensation is applicable. 7.3) If a Guest fails to join the tour on Day 1 of the tour, it is termed as No Show and will be treated as deemed cancellation and no refund is applicable.7.4) If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable. Refund: Refunds, if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees. Refunds (if any) will be processed as per the applicable terms and conditions with in 7-10 days and will be interest free. The company shall not be liable to pay any interest on the amount refunded to the guest. 7.5) No refund will be payable: a) Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation. b) If services of the tour are modified, varied, amended, cancelled or not utilized. c) If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government. d) If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities. e) Refund is not applicable for sectors on Indian/World tours wherein air tickets are non-refundable and date change is not allowed. f) For all Card payments - Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card with in 7-10 days. The charges for transaction to be borne by the guests.
Hotels and Meals
8.1)If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized.8.2) While we endeavour to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance.8.3)Facilities like mini bar, alcoholic beverages, laundry, paid television channels, telephone calls, etc. are not complimentary and if you use these facilities then you will have to pay for the same directly to the Hotel as these charges are not included in your tour price.8.4) You have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If you want any change therein, like early check-in or late check-out, you will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. 8.5)Any loss to hotel property knowingly or unknowingly will have to be borne by you and Events and Incentives will not be held responsible for the same.
General
9.1) Providing a complimentary addition is at the sole discretion of the management.9.2) Complementary Snacks provided by Events and Incentives on Tour are manufactured, packed and supplied by the respective suppliers/Vendors. Events and Incentives only acts as a facilitator and should not be held responsible for any defect or damage in the Snacks packet. Further, Events and Incentives is not liable to compensate for any consequences occurred due to consumption of the snacks packet. 9.3) Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Minors under age 18 travelling to certain foreign countries must be accompanied by both parents or must have a notarised letter of consent signed by the parent(s) not travelling.9.4) Events and Incentives does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. We are not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. 9.5) Some experiences during the Tour involve outdoor activities and/or can be physically demanding. Guests must make their own decisions about experiences and participate only in activities that suit their physical ability. 9.6) The liability of the Company is restricted only to make reservation in accordance with your requirements & no further. Company is not liable for any loss of person or property which is caused or damaged or suffered by you on account of deficiency in services by any independent contractor.9.7) As you are traveling with a group on Events and Incentives vacations, all participants are expected to conduct themselves in a manner that is not disruptive to the group and in a manner that is appropriate for group travel. We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We do not tolerate the possession or carriage of illegal or restricted substances (drugs).9.8) Please be aware that during your participation in the Tours operated by Events and Incentives, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; animal interaction; hazardous local customs and practices; differing levels of sanitation; differing standards of safety; risks associated with water, food, plants, insects and differing animal regulation; accident or illness in areas lacking means of rapid evacuation or medical facilities; and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Events and Incentives to participate in tours you agree that you will not make any claim against Events and Incentives, its group companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, travelling to or from, or in any and every other way participating in the Tour. Events and Incentives will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. 9.9) External guest/s cannot be invited on tour by any guest and they are not allowed to use any of the services of the tour.
Photographs and Vedios
You agree that Events and Incentives has a right to use Photographs/Video Clips of the guest taken on tour and/ or given by guest, for promotion of Events and Incentives business without obtaining any further consent or payment in respect of such photographs and/or videos. Such Photographs/Video clips can be used on any media with due respect for emotions/sentiments of guest/s.
Indemnification
You also agree to indemnify Events and Incentives against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the tour.
Jurisdiction
All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of Jurisdiction at Mumbai only.
Attorney/client fees
If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client fees.
